Quark has introduced an extensive selection of online advice and resources for users, the Quark Virtual Knowledge Base.
This offers customers technical support 24-hours per day, and is an adjunct to the company's existing tech support options. The destination has been designed so that creative professionals and those supporting them can quickly find answers to questions and solutions to technical problems.
Paul Brothe, senior vice president of Customer Service and Operations said: "Quark customers desire the latest technology when interacting with us. The Virtual Knowledge Base provides another valuable option to our existing support of live telephone, chat and email support."
There's two parts to what's available - the Quark Knowledge Base and the Self-Service Portal. Knowledge Base offers technical articles that offer solutions to commonly encountered problems, explanations for application behaviours, and answers to frequently asked questions (FAQ). These also inclide a background section where an in-depth technical analysis is given for specific software behaviour.
"The point of including a background section for each solution is to offer customers more than a static and simplistic listing of software issues," said Craig Lanning, solutions manager for the Virtual Knowledge Base Team. "We wanted to create a dynamic tool that contains information that can help customers build their own technical understanding of particular software issues or behaviours. That way, if a similar production issue comes up in the future, they will know right away how to handle it."
The Self-Service Portal lets users log tech support cases, track their status, and offer feedback.
The following links take users to the Self Service Portal and Public Knowledge Base for each major Quark product line:
Desktop Customers:Self-Service Portal.
Public Knowledge Base
Enterprise Customers:Self-Service Portal
Public Knowledge Base
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